CT Homecare Agency Announces $60,000 Employee Rewards Program
As companies from all industries compete to attract new talent, a Connecticut company is rewarding its current employees with a new bonus program. Assisted Living Services, Inc. (ALS) in Cheshire and Westport, Conn., is converting its Platinum Caregiver award of $5,000 monthly for an outstanding employee to a $1,000 award for five employees each month in response to a survey of employees and customers. The program will culminate in December 2022 with the selection of a $5,000 Ultimate Platinum Caregiver.
“We are proud to reward other caregivers with financial reward as they continue to demonstrate an unwavering dedication to our clients,” said Mario D’Aquila, MBA and Chief Operating Officer of the agency. home care family. “It was incredibly difficult each month to select just one staff member.”
D’Aquila explains that the decision to revamp the program is based on feedback from some caregivers during a December 2021 focus group on ALS corporate benefits and rewards programs. The group expressed a desire to have more opportunities to be recognized for their commitment to the health and well-being of their customers. Other caregivers, customers and office workers were also interviewed and they too wanted to recognize more caregivers.
Previously, a winner was chosen after customers were randomly called by Homecare Pulse, a third-party survey company, to measure ALS customer satisfaction. The client or family member was able to rate the ALS services and the quality of care provided. Clients had the opportunity to mention caregivers who went “beyond” and “exceeded expectations” in the quality of care provided to them or their loved one. The caregiver with the highest quality score won the Platinum Caregiver award.
As of January 2022, Caregivers have several new ways to earn:
* Customer Choice: In addition to excellent Homecare Pulse surveys, caregivers can also be recognized by their customers through excellent 5-star Google reviews, glowing written letters,
or rave reviews via emails and phone calls. They are then entered into the monthly draw for a chance to be selected as a Platinum Caregiver.
* Choice of office staff: office staff can appoint caregivers who consistently replace difficult shifts, take extra shifts when needed, use an electronic time and attendance system well, have high attendance , etc.
“We listened to our existing employees as proof that we value their loyalty, experience and compassion, when other companies may only offer bonuses and incentives to new hires,” D’Aquila said. “This program is a tangible expression of thanks to our essential caregivers for making a positive difference in the lives of our seniors.”
ALS has awarded staff members more than $200,000 since the launch of the Platinum Caregiver Award program in March 2019. Each monetary bonus comes with a beautiful crystal statue and a certificate of achievement.
For more than two decades, ALS has led the charge to raise the standards of quality care at all levels in the highly competitive home care industry. Incentives and genuine appreciation from staff members are just a few of the reasons ALS has a high employee retention rate, with some employees still working for the agency for nearly two decades. Managers receive incentives if quality assurance criteria are met.
ALS employs caregivers statewide, all of whom are insured, bonded, and supervised. Newly hired employees are subject to a national criminal background check and eVerify. All of their personal assistants have received specialized training to perform personal care or assist with activities of daily living. Additional training is provided on OSHA, safety, Alzheimer’s care, end-of-life care, elder abuse, customer service, and more. ALC is currently accepting applications for daily and live-in caregivers.
About Assisted Living Services, Inc.
Since 1996, award-winning home care agency Assisted Living Services, Inc. (ALS) in Cheshire and Westport has provided quality care to Connecticut residents. Its unique CarePlus program combines the personal care of more than 600 employees and caregivers with safety and monitoring technology devices from sister company Assisted Living Technologies, Inc. ALS has been named to the 2020 Inc. 5000 list of fastest growing companies. faster and recognized by Home Care Pulse® as a “Best of Home Care Leader In Excellence”, a designation given to the nation’s top home care providers. Learn more by visiting www.assistedlivingct.com or calling 203.634.8668.
PHOTO: The founders of home care agency Assisted Living Services in Cheshire, Conn, will award five outstanding employees $1,000 each month for a total of $60,000 per year. From left to right: Mario D’Aquila, Ron D’Aquila, Sharon D’Aquila and Nick D’Aquila.