Pennsylvania / FEMA disaster center to open in Chester County to help Pennsylvanians

PHILADELPHIA, PA – The Commonwealth of Pennsylvania / FEMA Disaster Recovery Center located at Ashbridge Square Mall, 945 East Lancaster Avenue, Downingtown opened on Monday, September 20, 2021 at 1:00 p.m. to assist those whose homes or personal belongings have been affected by the remains of the hurricane. Ida between August 31 and September 5, 2021.

The location and hours of operation for Chester County DRC are:

Ashbridge Square Shopping Center (next to Staples and Home Depot)

945 East Lancaster Ave

Downtown, Pennsylvania

Business hours:

Monday to Friday: 10 a.m. to 7 p.m.

Saturday: 10 a.m. – 5 p.m.

Chester County RDC will be closed on Sunday

Disaster Recovery Centers provide survivors with information from Pennsylvania State agencies, FEMA, and the US Small Business Administration. Survivors can get help applying for federal help, learn about the types of help available, learn about the appeals process, and get updates on claims.

You do not need to visit a disaster recovery center to register with FEMA. Save:

  • Call the FEMA Hotline at 800-621-3362. Multilingual operators are available. People who are deaf, hard of hearing or have a speech impediment and who use a ATS can call 800-462-7585. If you use 711 or VRS (Video Relay Service) or if you need accommodation when visiting a center, call 800-621-3362. The free numbers are open every day from 7 a.m. to 10 p.m.
  • Go online at (also in Spanish);
  • Download the FEMA mobile app (also in Spanish), also available on Google Play or the Apple App Store.

Disaster recovery centers are accessible to people with disabilities. They have assistive technology equipment that allows disaster survivors to use amplified phones, phones that display text, amplified listening devices for the hearing impaired, and magnifiers for the visually impaired. Remote video interpretation is available and in-person sign language is available on request. The centers also have accessible parking, ramps and toilets.

FEMA’s Individual Assistance Program is designed to help survivors with immediate basic needs and to help displaced survivors find a safe and functional place to live temporarily until they can return home. Many survivors may have additional needs beyond what can be provided by FEMA. The agency works closely with state, federal, faith-based and volunteer agencies to help match survivors who have remaining needs with other sources of assistance.

For more information on SBA Disaster Assistance, call 1-800-659-2955, email [email protected], or visit the SBA website at Deaf and hard of hearing people can call 800-877-8339.

Additional agencies and services will be present once the DRC reaches full operational capacity next week. All centers will follow COVID-19 precautions and masks will be required by both FEMA specialists and survivors.

For updates on Pennsylvania response and recovery, follow the Pennsylvania Emergency Management Agency on Twitter and Facebook

For more information on how to register, please visit: How to Register with FEMA for Pennsylvania Disaster Assistance |

For more information on what to expect after registering, please visit: What to expect after registering for FEMA Disaster Assistance in PA |

For more information on the Pennsylvania takeover, visit

The registration deadline for FEMA Disaster Assistance in Pennsylvania is November 10, 2021.


All FEMA disaster assistance will be provided without discrimination based on race, color, gender (including sexual harassment), sexual orientation, religion, national origin, age, disability, limited fluency in English, economic status. If you believe that your civil rights are being violated, you can call the Civil Rights Resource line at 833-285-7448 or 800-462-7585 (TTY / TDD).

FEMA’s mission is to help people before, during and after disasters.FEMA region3jurisdiction includes Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, and West Virginia.

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